Complaint Policy

How to complain

Email us with the subject 'Complaint', a clear description of the issue, any relevant links or screenshots, and how we can contact you.

How we handle it

• All complaints are reviewed by trained personnel. We acknowledge receipt within 24–48 hours.
• We investigate the complaint, take appropriate action, and resolve all valid complaints within five (5) business days.
• We remove or restrict content that breaches our policies or the law, and act on the responsible account where appropriate.
• We update you on the outcome.

Illegal content

Complaints about content that may be illegal — including any content that appears to involve a minor, non-consent, or human trafficking — are prioritised, the content is removed immediately while the matter is reviewed, and it may be escalated to the authorities.

Appeals

If you disagree with the outcome of a complaint, or believe content was removed or restricted in error, you can appeal by emailing hello@noshame.ai with the subject 'Appeal'. Appeals are reviewed by someone not involved in the original decision, and you may request an independent review by a neutral third party at our expense. The full process is set out in our Content Removal & Appeals Policy.

Send complaints to hello@noshame.ai.