Refund Policy

Digital goods

Purchases unlock digital features and virtual items (such as gems) that are made available to your account immediately. If something is not right with a purchase, contact us and we will review it with you.

Subscriptions

Subscriptions renew automatically. You can cancel at any time in your account settings to stop future renewals; cancelling keeps your access until the end of the current paid period. If you cancel part-way through a paid period and would like that period reviewed, contact us and we will look at your account.

When we refund

• Duplicate or clearly erroneous charges.
• A confirmed technical fault that prevented you from using something you paid for and that we could not resolve.
• A charge you did not recognise or did not authorise.
• Where a refund is required by the consumer law that applies to you.
• Any other case where you are not satisfied with a purchase — tell us and we will review it on its merits.

How to request

Contact us with your account email and the transaction details, and we will review your request and respond. Refunds are returned to the original payment method.

Requests: hello@noshame.ai.